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Frequently Asked Questions

  • Why do I need to authorize Tweepsmap every time I visit the site?
    We use Twitter's authentication process to access your account, we don't take or store your Twitter password. Hence we can only access your account through Twitter's authorization system.
  • Do you require all the permissions listed during the authorization phase on Twitter?
    No, we only require permission to read information, follow a specific user (in a certain city, or follow a new account from a certain region/country) when you click follow button or Tweet a certain message if you asked us to do so. But unfortunately, Twitter does not have a more granular permission model that allows us to only choose the permissions we need. Hence you see this big list of permissions that we don't use or need. We never update your profile info at any point in time.
  • How do I login with a different account?
    If you have multiple accounts, you can switch between the accounts by clicking the logoff button, then click "Login with a different account". If you have a paid subscription with multiple accounts, switching between account can be done with one click, i.e. no need to logoff then login.
  • Will you send tweets without my consent?
    No, we only send tweets if you explicitly click the Tweet button on the map, or ask us to do so from the account settings. We do encourage you however that you share your map, it is a great conversation starter that will give you a lot of mentions, especially if you have engaged followers.
  • Why aren't all my followers showing on the map?
    While our algorithm is very capable in deciphering location, some accounts don’t provide much data to work with; hence we are unable to determine the location of these accounts. Our tests have shown that between 10-30% of followers enter incomplete or invalid location data; our algorithm however takes this data into consideration, and provides results that statistically match your entire audience.
  • How can I schedule posts to target followers in different timezones?
    Simply create a schedule that’s optimized for best times to post and select the region you would like to target. Then use this new schedule when scheduling your posts.
  • How do I change my Tweepsmap subscription?
    To change your account to a new paid subscription, simply select a new plan from the plans page and follow the steps
  • How long can I use Tweepsmap's free plan?
    Our free plan is not limited by time, you can use it for as long as you want
  • Is there a minimum commitment to subscriptions?
    You can cancel your paid subscription at any time, there is no requirement to pay beyond the initial payment. Keep in mind that the subscriptions are renewed automatically if you don’t cancel your subscription before renewal
  • If I upgrade my subscription will I double pay?
    When switching from one paid subscription to another, you only pay the balance of credit remaining from prior subscription
  • Where do I find tips on how to get the most out of Tweepsmap?
    The Tweepsmap Youtube channel offers different tutorials on how to get the most out of our service, and if you have any questions on how to use the service feel free to contact us, or messages on twitter.